health & safety measures
MSC Cruises' top priority continues to be the health and safety of our guests, crew and the communities that our ships visit.
Our industry-leading health and safety protocols were first introduced in summer 2020 and demonstrated our unwavering commitment to the wellbeing of our guests and crew and has since set the standard in the travel industry.
The detailed knowledge we have gained from hosting over one million guests who have enjoyed a relaxing and — above all else — safe vacation at sea, has enabled us to evolve our health & safety protocols.
Our ability to rapidly adapt and evolve while continuing to offer the highest level of preventative health measures, makes cruising with MSC one of the safest vacation options.
CRUISE WITH CONFIDENCE
Putting The Health And Safety Of Our Guests And Crew First-
VACCINATION POLICY
FOR CRUISES DEPARTING FROM U.S. PORTS
All guests 12 and older must be fully vaccinated against COVID-19.
All guests must submit a negative test before boarding. All children (2 years and older) independent of vaccination status must submit a negative test as well. All crew are fully vaccinated and regularly tested. -
FLEXIBLE BOOKING
CHANGESBook your cruise now, and
rest easy knowing you can
easily change your cruise
date, free of charge, up to
48 hours prior to sail date. -
PEACE OF MIND
If you test positive for
COVID-19 within 14 days
prior to or during your cruise,
you and your traveling party
will receive a full or prorated
refund and assistance if
required, with onboard
medical care and land-based
quarantine. -
A FULL EXPERIENCE
Our protocols are designed
to make your cruise
experience as enjoyable
and as safe as possible.
You will be free to
disembark and independently
visit ports of call wherever
local regulations allow it.
TRAVEL REQUIREMENTS BY COUNTRY OF RESIDENCE AND CRUISE DESTINATION
For ships departing from U.S. ports, wearing masks and social distancing onboard are optional for fully vaccinated guests and recommended but not required for unvaccinated children.
Masks are optional unless required by local regulation in our terminals. Guests must follow all local mask regulations at public ports of call. Protocols are subject to change.
PLEASE SELECT YOUR CRUISE DESTINATION BELOW TO VIEW THE LATEST TRAVEL REQUIREMENTS
Your Cruise Experience
RESTAURANTS AND BARS
- To maintain health and safety standards, MSC Cruises has adapted processes for ordering, preparing, delivering, consuming, and paying for food and beverage service.
- A new seating layout allows for social distancing.
- Self-service at the buffet restaurant is now available again.
- For a contactless experience, you can access restaurant and bar menus from your personal mobile device by conveniently scanning a QR code.
GUESTS SERVICES AND CUTTING-EDGE TECHNOLOGY
- Download our app MSC For Me (or use our interactive touchscreens and in-stateroom smart TV onboard) to easily find information while avoiding queues*
- Remote desks will be available on embarkation day for in-person questions
- You should always call before going to any desk for information
- Cashless payments will be highly recommended
*MSC for Me digital channels (mobile app, in-stateroom smart TV, interactive touchscreens) is available on MSC Meraviglia, MSC Bellissima, MSC Grandiosa, MSC Seaview, MSC Seaside, MSC Splendida, MSC Virtuosa and MSC Seashore and MSC Magnifica (limited version).
SHORE EXCURSIONS
- To go ashore during your cruise, we highly recommend you participate in one of our MSC shore excursions to ensure the same high standards of health and safety ashore as on board
- Visit our Shore Excursion FAQ section for more information
ELEVATED STANDARDS OF CLEANLINESS
- New cleaning methods including the use of hospital-grade disinfectants, electrostatic sprayers, increased cleaning frequency and a focus on high-traffic, frequently-touched areas
- Staterooms cleaned daily, with additional deep sanitation at the end of each cruise
- 100% fresh, external air supplied to all staterooms and public spaces, with no re-circulation
- Hand sanitizer dispensers available around the ship
faq
TRAVEL REQUIREMENTS
- Are there any travel restrictions or travel requirements based on destination?
Before booking your cruise, please check HERE if you are allowed to embark according to your country of residence. Due to the COVID-19 pandemic, there might be international travel restrictions depending on your cruise destination and your country of residence.
In addition, travel requirements might be different according to your cruise destination. Please select your destination below.
TRAVEL INSURANCE REQUIREMENTS
- Is travel insurance required in order to cruise?
For U.S. and Puerto Rico residents departing on cruises from a U.S. port:
All guests 12 years and older must be fully vaccinated against COVID-19 at the time of embarkation.
MSC encourages but does not require fully vaccinated guests based on the dates above, to purchase travel insurance either through MSC Cruises or another provider. If you choose to purchase travel insurance through MSC Cruises, the purchase must be made prior to final payment.
View full details of MSC Cruises travel insurance
MSC Cruises provides COVID-19 assistance at no extra charge for U.S. and Puerto Rico residents who are fully vaccinated. Children under the required vaccination age based on the dates above, regardless of vaccination status, traveling with fully vaccinated parents/guardians (with proof of vaccination) also benefit from this assistance.
If you test positive for COVID-19 within 14-days prior to your cruise, you and your traveling party will receive a full refund.
If you test positive for COVID-19 at the terminal, you and your traveling party will receive a full refund and assistance, if required, with land-based quarantine.
If you test positive for COVID-19 during your cruise, you and your traveling party will receive a pro-rated refund and assistance, if required, with onboard medical care and land-based quarantine.
For non-U.S. residents departing on cruises from a U.S. port:
Purchase of travel insurance with coverage for COVID-19 is required through the country of residence of each guest.
If purchased through MSC Cruises, it must be purchased prior to making the final payment on your booking
You must either purchase travel insurance through MSC Cruises or present documentation at the pier with sufficient coverage purchased from another provider or you will be denied boarding.
View full details of MSC Cruises travel insurance
For ALL guests departing on cruises from outside a U.S. port:
Purchase of travel insurance with coverage for COVID-19 is required through the country of residence of each guest.
If purchased through MSC Cruises, it must be purchased prior to making the final payment on your booking
You must either purchase travel insurance through MSC Cruises or present documentation at the pier with sufficient coverage purchased from another provider or you will be denied boarding.
Guests that purchase insurance other than the one offered by MSC Cruises must provide proof of their valid travel insurance policy that has a minimum of (a) $25,000 per person in medical expense coverage and (b) $50,000 coverage for emergency medical evacuation, both with no COVID-19 exclusions. The insurance policy must name the guest as the policyholder or beneficiary. Guests must bring a printed version of the insurance policy, showing the name of each of the covered guest(s) and a description of the coverage in the policy. This documentation will be reviewed by our staff at the terminal prior to boarding. Without it, guests will be denied boarding.
EMBARKATION / DISEMBARKATION
- What will happen if embarkation is denied to a guest for health reasons?
If a guest is then not considered fit to travel, they will be assisted in their next steps of a return home or will be potentially being treated in a local medical facility to ensure maximum support and care.
- What safety protocols will be implemented on transfers and shuttles?
We are extending our enhanced health and hygiene measures to all MSC transfers, including:
- Cleaning and sanitization of all vehicles before any new group of guests
- Availability of hand sanitization stations and disinfectant mats for footwear
- Appropriate personal protective equipment (PPE) for all drivers
- Reduced number of guests with selected seats empty to ensure social distancing
- What measures are you taking for the disembarkation process at the end of a cruise?
ONBOARD MEDICAL SERVICES
- What happens if there is a suspected case of COVID-19 on board?
DINE & DRINK
- How will the Main Dining experience change?
ENTERTAINMENT, SERVICES & EXCURSIONS
- Will guests still be able to enjoy the theater shows and other activities?
- Will the Kids Club be open and what kind of kids’ activities will be available?
New measures include reduced capacity, a streamlined registration process, contactless temperature check and hand sanitizer provided upon entry. We're adding new exciting activities and family game shows that will be available for booking up to one day in advance. Toys and water will be provided by our staff, while we'll keep out personal belongings as an additional safety measure.
Onboard services are subject to changes based on local regulations or other restrictions, in the context of the COVID-19 situation. Please note MSC Babycare (dedicated to babies and toddlers under 3 years old) will be temporarily unavailable onboard our ships.
- Will you still have Spa and Fitness services available to guests?
For their health and comfort, guests will pre-book spa treatments, fitness sessions and thermal area visits by phone.
Fitness machines and equipment, spa areas and treatment rooms will be thoroughly sanitized after each use as well as deep-cleaned and disinfected every night.
All Spa staff have been trained on rigorous health and sanitation measures and will wear appropriate protective equipment.
Book now your spa services today.
*Due to the increased Health & Safety measures in order to grant a safe cruise for all our guests, all Thermal Area experiences are by appointment only.
- Will there be any restrictions to visit some ports?
Guests will be able to go ashore independently according to local requirements which are continually monitored and subject to change. Guests who are traveling with unvaccinated children are also able to go ashore independently. For the best ashore experience, we recommend all guests explore destinations with the comfort, convenience, and safety of an MSC Cruises Shore Excursion, bookable pre-cruise and on board.
MSC Cruises offers a large variety of shore excursions. Some excursions are available only to guests holding the EU Digital COVID-19 Certificate/Green pass or, from extra Schengen countries Travelers, the equivalent COVID-19 certificate, while other excursions are open to those not in its possession, guaranteeing in both cases the highest health and safety standards. More information about the tours are available here. Please note that guests holding the EU Digital COVID-19 Certificate/Green pass or the equivalent COVID-19 certificate (for extra Schengen countries Travelers), travelling with children over 12 years old who do not hold an EU Digital COVID-19 Certificate/Green card or the equivalent COVID-19 certificate (for extra Schengen countries Travelers), will be considered as Guests not holding the EU Digital COVID-19 Certificate/Green pass or the equivalent COVID-19 certificate (for extra Schengen countries Travelers), for excursions purposes: children will be requested to do the free COVID-19 test on board to participate to the excursion (or the booked excursion will need to be changed for another tour not requiring the green pass).
The EU Digital COVID-19 Certificate / Green Pass is a digital certificate with a QR code issued by countries in Europe to show the following:
- The guest has been fully vaccinated against COVID-19, taken at least 14 days beforehand, using a vaccine recognized by the European Medicines Agency (EMA)
- The guest has recovered from COVID-19 within the last six months
- A guest who has a negative result for a molecular or antigen test performed in the last 48 hours
A copy of the EU Digital COVID-19 Certificate / Green Pass or, from extra Schengen countries Travelers, the equivalent COVID-19 certificate (digital or paper format), and a personal ID or passport, must be shown during the tour at all required entry checks.
This is a regulation coming from the local authorities and MSC Cruises is not responsible if access is denied at one of the venues on the selected tour. Every port of call offers also a variety of excursions that do not require the EU Digital COVID-19 Certificate (Green Pass) or, the equivalent COVID-19 certificate (for extra Schengen countries travelers). Guests not in possession of a valid certificate can change excursions but availability is limited for some tours. Alternatively, Guests can contact the MSC Excursions office on board during the cruise: a free test will be arranged.